Many managers would argue that the key factors of success in business lie in making profit or perhaps in managing cash flow, however these are effects rather than causes. The true secret of success is in people and time!  Successful management of these crucial elements leads to all the other factors  as a result. Corporate organisations now recognize the need to help employees balance work and home life.

Over 9 out of ten employees cite the importance of the work-life balance as a key factor in their assessment of their commitment to their employer. Research by Aon Consulting shows that companies providing assistance in this area have become successful in the recruitment battle. Facilitating a reduction in the work-life conflicts promotes employee loyalty and productivity  Satisfied employees are more efficient and innovative, focus better on work duties, waste less time and get more done.

The challenge of recruiting quality staff in an ever-more competitive environment and the increasing demands presented by the business world mean that companies need to focus more attention on how well their employees are feeling about their work. Concierge services for staff whether in-house or just internally promoted and /or subsidised is a cost efficient means of making improvements in this key are. It is often said that people are a company's greatest asset. Concierge services can provide an excellent return on investment by measurable improvement in employee satisfaction.

"Work-life conflict - Stress that arises when work and family life clash - costs Canadian Business's $4.5 billion to $10 billion per year." Health Canada says these costs are either direct (paying absent workers) or indirect (training replacements).

According to Statistics Canada 34% of workers clock more than 50 hours per week with many doctors working an average of 56 hours at least.

 

The recession will last longer unless.........   Click to see the latest opinion on work-life balance in these times of recession according to a report from Carleton University's School of Business.

Business today has many competitive demands and the drive for success involves placing more emphasis on harder workers, longer work. Having productive employees is essential, However, all of this comes at a cost as the headlines above portray.

A Corporate Concierge program can provide an easily adopted and cost effective means of combating this modern issue of maintaining efficiency and productivity of employees.

Training in time- management is one possible solution, providing on-going practical answers, though a concierge service is another powerful tool for improving efficiency of individuals and a company as a whole.

 

In-house Concierge

Using an on-site concierge in large offices, factories and particularly hospitals can provide employees with an ever-present resource to whom they can delegate everyday chores which would otherwise disrupt their working hours. An in-house facility can also provide relaxing space to spend a small break, place orders and errands with the full time concierge staff. The facility is equally useful for management with an ever-ready practical assistant for specific tasks whether office-based, external errands or otherwise.

 

Internally promoted program

Providing staff with access to a concierge service allows them the opportunity to have someone take care of everyday needs such as getting the car to be serviced, dry cleaning, grocery shopping, caring for pets, relatives and so on. This leaves your staff free to concentrate on productive work, increasing employee satisfaction and this reflects in results produced. By promoting an on-call concierge service to employees, businesses are able to provide a valuable recruitment benefit to help win new recruits in a competitive labour market.

 

 

Management benefits

In  addition to providing a time management solution to senior management which enables them to delegate the everyday tasks which drain their resources, a personal concierge can also provide much-needed assistance when key staff are sick or on holiday, filling in for specific one-off tasks without the need to hire temps. From personal assistant to janitor, bear in mind the variety of tasks that can be delegated to a concierge. It is like having a team of specialists on hand with just one call or e-mail. Ever heard employees complain, "That is not my job!". Well it is OUR job, whatever the task.

 

 

Client care

Imagine having someone to cater to the whims of your best clients. Using the services of Concept Concierge can produce improved satisfaction for your company's clients. Adding value to the way you look after your customers can bring huge benefits. Providing the little touches that mean so much. What is you were to have your visiting clients car detailed while he attended that meeting, arrange a golf tee time, get event tickets. The list is limited only by the imagination. Send your clients and their significant others gifts for Christmas, birthdays and other special occasion just by picking up the phone or sending us an e-mail with your client list.

Event planning

Event planning is always a time consuming project, organising the venues, making sure the catering is correct, travel arrangements for delegates and guests, producing course material, handouts, welcome packs, coordinating staff to be there when they should, allowing for sickness or absence of the personnel involved. It can be a logistical nightmare and often one which has a direct impact on the results you hope to achieve from the event and the image your company portrays.  To ensure that all goes well you need to be constantly checking, having meetings to monitor progress towards the goal and so on. It could be  a training course, a meeting of regional managers from out of town, a hosting event for potential clients, even your daughters wedding! Whatever the situation, Concept Concierge is there to assist.

We can plan the entire event according to your brief from conception to cleaning up after, or we can be on hand to as an additional resource to assist your designated project manager and supply manpower, materials or ideas whenever needed. In many organisations an event planner also has their regular duties to perform as well and so are often stretched in their ability to complete everything correctly and on time, causing problems with the standards of the final event. Avoid that possibility by using Concept Concierge as your backup.

 

Relocation

Large organisations will often have employees who are hired from elsewhere in the country or from abroad. To many of these newcomers establishing themselves in their new town and  finding and setting up everything they need for a new home is complex and time consuming. It can involve many hours, days or even weeks of effort, all of which detracts from their ability to settle in to their new job. Concept Concierge has extensive contacts in both real estate and temporary lodging in the area and can provide a range or services to ease this process. Chaperoning new arrivals, conducting familiarisation tours of the area, introductions to key personnel such as realtors, lawyers and mortgage advisors is also part of our package for re-locating employees.

 

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